How we can help you meet your needs in Surrey

Discussing your situation

Preventing, reducing or delaying social care needs for all residents is a key part of the Care Act 2014. Anyone who thinks they may have a need for social care support can approach the council and request an assessment of their needs.

The assessment is usually carried out by a social care worker, by phone or in your home, and seeks to understand your reasons for contacting social care, as well as who is supporting you and what you would like to achieve.

We use a ‘whole family’ approach, which means that you will be asked questions about yourself and your support network. If you have a carer or young carer they will be invited to be a part of the assessment too. Carers and young carers can request an assessment for themselves at any time, even if the person they care for does not want to have an assessment.

When assessing your needs, we consider carefully the factors that affect your independence and wellbeing. In discussion with you and your carers, we jointly agree the likely effect on your independence or how likely it is that your home life may become unsustainable or unsafe without appropriate support.

After the assessment, a decision will be made on whether you are eligible to receive council support for your care needs. If you are eligible then you may be supported to find services that meet your needs and you may receive a personal budget. Even if you are not eligible, advice and guidance will always be provided.

All assessments are completed using an assessment form. There are six questions for an adult with care and support needs and six questions for a carer with support needs.

Questions for adults with care and support needs:

  1. Tell us a bit about yourself and your reason for contacting us.
  2. Tell us about any physical or mental impairment, illness or disability that you have and how it impacts on your daily life. Tell us how this may change on a daily, weekly, monthly basis.
  3. Tell us about any concerns you have about your safety.
  4. Tell us about anyone who helps you and what they do for you. Tell us how this may change on a daily, weekly, monthly basis.
  5. From what you have told us, what matters most to you and what would you like to achieve?
  6. Thinking about your current support and any other potential support available to you, how could you use this to help you achieve what matters most?

Questions for carers with support needs:

  1. Tell us a bit about yourself and your reason for contacting us.
  2. Who are you supporting and what do you do for them? Tell us how this may change on a daily, weekly, or monthly basis.
  3. Tell us how the support you provide affects your own daily life. Does anyone support you in your caring role?
  4. What support are you willing and able to carry on providing?
  5. From what you have told us, what impacts on you most and what would make a difference to you?
  6. Thinking about your current support and any potential support available to you, how could you use this to help you achieve what matters most?

Assessments will always be proportionate to your needs. You will only need to provide information that is relevant to help us understand your needs, wishes and what’s important to you.

Care Act 2014 national eligibility criteria

The eligibility criteria for both adults with care and support needs and carers with support needs are set out in the Care Act 2014.

Adults with care and support needs

In assessing whether an adult with care and support needs has eligible needs, local authorities must consider whether:

  • the adult’s needs arise from, or are related to, a physical or mental impairment or illness; and
  • as a result of the adult’s needs the adult is unable to achieve two or more of ten specified outcomes; and
  • as a consequence of being unable to achieve these outcomes there is, or there is likely to be, a significant impact on the adult’s wellbeing.

An adult’s needs are only eligible where they meet all three of these conditions.

Carers with support needs

In assessing whether a carer has eligible needs, local authorities must consider whether:

  • the needs arise as a consequence of providing necessary care for an adult;
  • the effect of the carer’s needs is that they are unable to achieve one or more of the specified outcomes; and
  • as a consequence of that fact there is, or there is likely to be, a significant impact on the carer’s wellbeing.

A carer’s needs are only eligible where they meet all three of these conditions.

Eligibility will be determined at the end of your assessment when all of your needs have been discussed.

Further information on the eligibility criteria, including a list of outcomes, can be found at www.surreycc.gov.uk

Services provided by local authorities are means-tested and a sliding scale of financial contributions is applied depending on a person’s income and savings. See page xx for more information.

For more information, please contact Adult Social Care.

Tel: 0300 200 1005, Monday to Friday 8.00am to 6.00pm.
SMS: 07527 182861

Planning your support

If you or your carer are eligible to receive care and/or support from the council, a social care worker will assist you to plan your services.

You will be provided with a personal budget, an amount of money that the council will pay to meet your needs. How you receive this is flexible. Many people choose to receive a direct payment, which goes into a bank account opened and managed by the council. You can then use this money to purchase care and support which will help you to meet the outcomes you want to achieve. Help is available to manage the direct payment; it can be provided to a ‘suitable person’, such as a family member, where needed or, if you prefer, we can arrange and pay for your support.

Our intention is for you to be able to have choice and control over the way in which you receive your support and the relevant funds.

If your needs change, you can request a reassessment at any time. We will regularly review your needs and your services to ensure that things are working for you and your family.

For more information, go to www.surreycc.gov.uk or email contactcentre.adults@surreycc.gov.uk