1 & 2 Flax Cottages
Fernlea Drive, Scotland Gate
Northumberland NE62 5SR
Telephone: (01670) 530247
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 22 and 26 June 2017. The first day of the inspection was unannounced. This meant the provider did not know we would be visiting.
The inspection was carried out by one adult social care inspector. We also contacted relatives by telephone on 14 July 2017 to obtain their views.
Prior to the inspection we reviewed all the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send CQC within required timescales. We also spoke with the local authority safeguarding and commissioning teams.
The registered manager completed a provider information return (PIR). A PIR is a form which asks the provider to give some key information about their service; how it is addressing the five questions and what improvements they plan to make.
Some of the people who used the service had complex needs which limited their communication. This meant they could not always tell us their views of the service. To ensure we gathered people's views we also asked their relatives for feedback about the service.
During our inspection we spent time with five people that used the service. We spoke with seven staff including the registered manager, deputy manager, and care staff. We also spoke with an aromatherapist and a GP. We looked at three care plans, three staff files and a variety of records related to the quality and safety of the service.
Last updated 08:21:05 17th Jan 2018 - Update Now
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