Lancashire BL1 8PB
Telephone: (01204) 360220
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 06 June 2017 and was announced. We gave the provider 24 hoursâ notice because we wanted to be sure that someone would be in the office to facilitate the inspection and some people who used the service would be available to talk to us.
The inspection was undertaken by one adult social care inspector from the Care Quality Commission (CQC).
Prior to the inspection we reviewed information we held about the service and notifications we had received from the service. We also contacted the local authority commissioners of the service and the local authority safeguarding team.
Prior to our inspection of the service, we were provided with a copy of a completed provider information return (PIR); this is a document that asks the provider to give us some key information about the service and any improvements they are planning to make.
During the inspection we spoke with the registered manager, three members of support staff and three people who used the service. We contacted other people who used the service by telephone, following the inspection. We also contacted four health and social care professionals. We spent time at the office and looked at three staff files, training records, meeting minutes and audits. We attended the supported living property and looked at three care files and staff supervision notes.
Last updated 06:05:13 4th Dec 2017 - Update Now
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