1 Devonshire Avenue
Nottinghamshire NG9 1BS
Telephone: (0115) 925 5422
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 June 2016 and was unannounced. The inspection team consisted of an inspector, a specialist nursing advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Before our inspection, we reviewed the PIR and other information we held about the home, which included notifications they had sent us. A notification is information about important events which the provider is required to send us by law.
We also contacted visiting health and social care professionals, the commissioners of the service and Healthwatch Nottinghamshire to obtain their views about the care provided in the home.
People were not able to fully express their views by talking with us, so we observed the way the staff were caring for them and interacting with them during the inspection. We also spoke with five visitors, two domestic staff, the cook, two care staff, a nurse, the deputy manager and the registered manager. We looked at the relevant parts of the care records of four people, three staff files and other records relating to the management of the home.
Last updated 03:27:49 21st Feb 2018 - Update Now
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