1 Stratton Road
Wiltshire SN9 5DY
Telephone: (01672) 563429
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
One inspector carried out this inspection which took place on 9 and 10 September 2015. The first day of the inspection was unannounced. Before the inspection we reviewed the information we held about the service. We read the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
People living in the home were able to tell us what they thought of the service. We observed the care provided to people who use the service to help us understand their experiences. We looked around the premises and observed care practices throughout the day.
We spoke with the registered manager, the trainee manager and the general manager. In addition we spoke with four members of the care staff. We also spoke with the three people who use the service, two relatives and health professionals who had regular contact with the service.
We reviewed three care plans and their associated risk assessments and records. We analysed three staff recruitment files plus training, supervision and appraisal records. We checked documents including audits, and menus. We read some of the records made when one shift of staff âhanded overâ to the following shift plus the staff communication book, and the daily records made by staff.
We also checked cleaning schedules, surveys, policies and procedures, medication records, activities recording, and staff rotas. We also reviewed incident and accident reports.
Last updated 03:51:24 18th Jan 2018 - Update Now
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