West Midlands B13 8AG
Telephone: (0121) 450 7985
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 and 10 May 2016 and was conducted by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asked the provider to give some key information about the service, what the services does well and improvements they plan to make. When planning our inspection, we also looked at the information we held about the service. This included information received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We contacted local authorities who purchased the support on behalf of people to ask them for information about the service.
During our inspection, we spoke with six people who lived at the home, three support workers, the home manager and operations manager.
We looked at records in relation to three peopleâs care and four medication records to see how their care and treatment was planned and delivered. Other records included three staff recruitment and training files. This was to check staff was recruited safely, trained and supported to deliver care to meet each personâs individual needs. We also looked at records relating to the management of the service and a selection of the serviceâs policies and procedures, to check people received a good quality service.
Last updated 01:21:45 20th Jan 2018 - Update Now
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