Wiltshire BA14 6JR
Telephone: (01380) 870061
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 November 2016 and was announced which meant the provider knew we would be visiting. This was because this is a small service where people go out on activities during the day. We wanted to ensure people using the service would be at home during some of our inspection. We wanted to make sure the registered manager would be available to support our inspection, or someone who could act on their behalf. One inspector carried out this inspection.
Before we visited we looked at previous inspection reports and notifications we had received. Services tell us about important events relating to the care they provide using a notification. We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We used a number of different methods to help us understand the experiences of people who use the service. As people using the service were unable to verbally tell us their views about all aspects of the care they received, we spoke with two relatives about their views on the quality of the care and support being provided to their family member. During our inspection we looked around the premises and observed the interactions between people using the service and staff.
We looked at documents that related to peopleâs care and support and the management of the service. We reviewed a range of records which included two care and support plans and daily records, staff training records, staff duty rotas, staff personnel files, policies and procedures and quality monitoring documents.
During the visit we met all five people who use the service. We spoke with the registered manager, deputy manager, two care staff and the senior administrator. We received feedback from three healthcare and social care professionals who worked alongside the service to ensure people received the appropriate care and treatment.
Last updated 03:51:23 18th Jan 2018 - Update Now
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