104 Tennyson Road
Bedfordshire LU1 3RP
Telephone: (01582) 418858
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 06 December 2017 and was unannounced.
The inspection was carried out by one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their expertise was use of mental health services.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We contacted the local authority, we checked the information we held about this service and the service provider. No concerns had been raised and the service met the regulations we inspected against at the last inspection which took place in September 2015.
During our inspection we observed how staff interacted with people who used the service. We observed lunch, general observations and activities.
We spoke with five people who used the service. We also spoke with the registered manager, the manager in training, an acting senior support worker and two support workers.
We reviewed three peopleâs care records, six medication records, three staff files and records relating to the management of the service, such as quality audits.
Last updated 07:47:16 21st Feb 2018 - Update Now
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