104 Tennyson Road
Bedfordshire LU1 3RP
Telephone: (01582) 418858
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 and 8 September 2015, and it was unannounced. The inspection was carried out by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service, including the notifications they had sent us. A notification is information about important events which the provider is required to send to us.
During the inspection, we spoke with four people who used the service, three care staff, the trainee manager, the registered manager, the training manager and the interim provider.
We reviewed the care records and risk assessments for four people. We checked how medicines and complaints were being managed. We looked at the recruitment and supervision records for two care staff, and training for all staff employed by the service. We saw the report of the local authority review in February 2015 and the related action plan. We also reviewed information on how the quality of the service was monitored and managed and we observed care in the communal areas of the home.
Last updated 11:46:05 5th Dec 2017 - Update Now
To view the latest inspection report compiled by the CQC please click here »