109 Grange Road
West Midlands B24 0ES
Telephone: (0121) 382 9026
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 3 August 2015 and was unannounced and carried out by one inspector.
We reviewed the information we held about the service. This included information shared with us by the Local Authority and notifications received from the provider about serious injuries and safeguarding alerts. A notification is information about important events which the provider is required to send us by law. We decided to bring forward our planned inspection due to the information that had been shared with us.
We spoke with four care staff, the registered manager and operations manager. We spent time with four people that used the service. We observed how people were cared for in the communal lounge and conservatory area of the home by using a Short Observational framework for inspection (SOFI). SOFI is a way of observing peopleâs care to help us understand the experience of people who live there. We also carried out general observations throughout the day. We looked at two peopleâs care and medicine records to see how their care was planned and delivered. We also looked at quality assurance audits relating to the management of the service and records including staff training and recruitment, together with a selection of the providerâs policies and procedures. We telephoned and spoke with four peopleâs relatives.
Last updated 04:36:02 17th Jan 2018 - Update Now
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