134 Ashland Road West
Sutton In Ashfield
Nottinghamshire NG17 2HS
Telephone: (01623) 516641
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection that took place on 19 July 2017 and was unannounced.
The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. We also contacted commissioners (who fund the care for some people) of the service and asked them for their views.
On the day of the inspection visit we spent time in the company of five people who used the service. Due to peopleâs communication needs we were unable to get direct responses from them about their experience of the service they received. We used observation to help us understand peopleâs experience of the care and support they received. On the day of the inspection visit we spoke with one visiting relative.
We spoke with the registered manager, assistant manager, four support workers and one contract domestic person. We looked at all or parts of the care records of five people along with other records relevant to the running of the service. This included the management of medicines, quality assurance audits, training information for staff and recruitment and deployment of staff, meeting minutes and arrangements for managing complaints.
After the inspection we spoke with one relative to obtain their feedback about how the service met their family membersâ needs. We also received feedback from external professionals including a speech and language therapist, an independent advocate, a social worker, a community care officer and clinical palliative nurse specialist.
Last updated 01:47:20 16th Feb 2018 - Update Now
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