14 Thornhill Park
Tyne And Wear SR2 7LA
Telephone: (0191) 510 2038
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 31 May 2016 and was unannounced. This meant the provider did not know we were coming. The inspection was carried out by an adult social care inspector.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. Before our inspection, we reviewed the information included in the PIR along with other information about any incidents we held about the home.
We contacted commissioners of the local authority as well as social care professionals to gain their views of the service provided at this home. We contacted the local Healthwatch group to obtain their views. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. None of these agencies had any concerns about the service at 14 Thornhill.
The six people who lived at this home had complex needs and for some people this limited their communication, so we also contacted relatives for their views.
We spent some time with the people in the home and, with their permission, looked at their bedrooms and communal areas. We spoke with the assistant manager, an operations manager and two support workers.
We looked around the premises and viewed a range of records about peopleâs care and how the home was managed. These included the care records of two people, the recruitment records of three staff, training records and quality monitoring records.
Last updated 09:23:06 20th Jan 2018 - Update Now
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