171 Alcester Road

171 Alcester Road
Birmingham
West Midlands B13 8JR

Telephone: (0121) 442 2944

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 4 April 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11 February 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service, and we needed to make arrangements to speak with people using the service, staff and have access to records.

The inspection was undertaken by one inspector. They were accompanied by a member of CQC staff on a development programme. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make and we took this into account when we made the judgements in this report. We also checked if the provider had sent us any notifications. These contain details of events and incidents the provider is required to notify us about by law, including unexpected deaths and injuries occurring to people receiving care. We used this information to plan what areas we were going to focus on during our inspection. Before the inspection we sent out questionnaires to people who used the service, to staff, relatives and community based professionals. 

During our inspection we spoke to the registered manager, the nominated individual and one member of staff. We looked at a sample of records including four people’s care plans, four staff files and staff training records to identify if staff had the necessary skills and knowledge to meet people’s care needs. We looked at the provider’s records for monitoring the quality of the service to see how they responded to issues raised.

After our visit we spoke with three people who used the service, the relatives of three other people, two healthcare professionals and five staff who provided care.

Last updated 06:36:50 20th Jan 2018 - Update Now

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