18 Hambleton Road
North Yorkshire HG1 4AS
Telephone: 07789 987706
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection of 18 Hambleton Road took place on 3 July 2015. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that staff would be available to speak with us and provide the records we needed to review.
Before the inspection visit we reviewed the information we held about the service, which included notifications submitted by the provider and we spoke with the local authority contracts and safeguarding teams and Healthwatch. Healthwatch represents the views of local people in how their health and social care services are provided.
The inspection was carried out by one inspector. Before we visited we asked the provider to complete a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We asked for and received a list of names of people who received a personal care services so that we could contact them and seek their views. As part of the inspection process we also sent questionnaires to eight people who use the service, nine staff and two healthcare professionals. We received four responses from people who use the service, one from a staff member and two healthcare professionals. All their comments were positive about the service they have received in the past twelve months.
During our inspection process we spoke with the registered manager, the client liaison manager and three members of care staff. We also spoke with three people who used the service and the relatives of six people. We reviewed the records for five people who used the service and two staff recruitment and training files. We checked management records including staff rotas, minutes from staff meetings, quality assurance visits, annual surveys, the staff handbook and the agencyâs Statement of Purpose. We also looked at a sample of policies and procedures including the whistle blowing policy, safeguarding adults, the complaints policy and the medicines policy.
Last updated 12:28:42 24th Mar 2017 - Update Now
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