18 Hambleton Road

18 Hambleton Road
Harrogate
North Yorkshire HG1 4AS

Telephone: 07789 987706

Care Types: Care in your HomeDementiaLearning disability/autismOlder PeoplePhysical DisabilityYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 21 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected the service on 27 July 2017. The inspection was announced. The provider was given 48 hours’ notice of our inspection, because the location provides a domiciliary care service and we needed to be sure that someone would be in the location offices when we visited. The inspection was carried out by one Adult Social Care Inspector and an Expert by Experience. An Expert by Experience is someone who has personal experience of using or caring for someone who uses this type of service. The Expert by Experience supported this inspection by speaking with people and their relatives to help us understand their experiences of using the service.

Before our inspection, we looked at information we held about the service, which included notifications. Notifications are when providers send us information about certain changes, events or incidents that occur which affect their service or the people who use it. We asked the provider to complete a Provider Information Return (PIR) and this was returned within the agreed timescales. The PIR is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make. We also contacted the local authority adult safeguarding and quality monitoring team to ask if they had any relevant information to share. We used this information to plan our inspection.

As part of the inspection, we spoke with one person who used the service and four people’s relatives. We spoke with the registered manager, manager and three care workers. We visited the location offices and looked at three people’s care plans and risk assessments, recruitment and training records for three staff and a selection of records used to monitor the quality and safety of the service.

Last updated 04:37:21 21st Nov 2017 - Update Now

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