195 Ashby Road
Burton On Trent
Staffordshire DE15 0LB
Telephone: (01283) 529495
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
One inspector and an expert by experience completed this unannounced inspection on 03 March 2016. The expert by experience had personal experience of using or caring for someone who used a health and social care service.
The provider had completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help us to plan our inspection and come to our judgement.
People who used the service had complex needs and some people were unable to communicate verbally with us. We spent time observing how staff provided care for people to help us better understand their experiences of the care and support they received, and how the staff interacted with people. We spoke with three people who lived at the home and with four relatives about their experience of the service. We looked at six peopleâs care records to check that the care they received matched the information in their records.
We spoke with three healthcare professionals who supported people who lived at the home to gain their feedback on the care provided. We spoke with seven members of staff; including four support workers, one senior carer, the deputy manager and the registered manager. We reviewed three staff files to see if they were regularly supported and that recruitment procedures were followed to check that staff were safe to work with people. We looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement.
Last updated 12:12:51 16th Jan 2018 - Update Now
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