11a High Street
Herefordshire HR8 1DS
Telephone: (01531) 635107
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an announced inspection which took place on 1 March 2017 by one inspector. The provider was given 48 hoursâ notice of the inspection because this was a domiciliary care agency and we needed to be sure that they would be in the office.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give us key information about the service, what the service does well and improvements they plan to make. We reviewed the information we had relating to the service including any notifications we had received. A notification is information about important events which the provider is required to tell us about in law. We also asked the local authority for any concerns or information relating to the service. We did not receive any information of concern.
We spoke with two people who used the service, four relatives, four care staff, the care manager and the registered manager who was also the provider.
We looked at the risk assessments and specific care plans care records for three people, three staff files and records relevant to the quality monitoring of the service.
Last updated 04:53:57 17th Jan 2018 - Update Now
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