1st Class Nursing Agency

59 Wigan Road
Ormskirk
Lancashire L39 2AP

Care Types: Care in your HomeDementiaMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 2 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The service was inspected by the lead inspector for the service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at all the information we held about this service. We reviewed notifications of incidents that the provider had sent us. We requested feedback from social work professionals however, we did not receive any response.

At the time of our inspection of this location, 20 people used the service. We spoke with a range of people about the service; this included six people who used the service and four relatives. We also spoke with five care and support workers and the manager of the service. This enabled us to determine if people received the care and support they needed and if any identified risks to people’s health and wellbeing were appropriately managed.

We also looked at a wide range of records. These included; five peoples care records, six staff personnel records, a variety of policies and procedures, training records, medicines records and quality monitoring systems.

Last updated 08:43:45 4th Dec 2017 - Update Now

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