Barton Neighbourhood Centre
Underhill Circus, Headington
Oxfordshire OX3 9LS
Telephone: (01865) 744174
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The inspection took place on 07 November 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
Before the inspection we reviewed the information we held about the service and the service provider. The registered provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law. We obtained feedback from commissioners of the service.
We spoke with nine people and two relatives. We looked at four peopleâs care records including medicine administration records (MAR). We spoke with the provider, registered manager, office coordinators, and care and support staff which included nurses and carers. We reviewed a range of records relating to the management of the home. These included six staff files, quality assurance audits, peopleâs surveys, minutes of meetings with staff, incident reports, complaints and compliments. In addition we reviewed feedback from people who had used the service and their relatives.
Last updated 09:28:56 17th Jan 2018 - Update Now
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