2 Halsdon Avenue
Devon EX8 3DL
Telephone: (01395) 268091
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place over two days on 27 and 28 July 2016. The inspection was announced and we gave 48 hoursâ notice. This was because the location provides a domiciliary care service and we needed to make sure the provider and assistant manager would be available during our inspection. The inspection team consisted of one adult social care inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed other information to ensure we identified good practice and addressed any potential areas of concern. This included previous inspection reports and other information held by the Care Quality Commission (CQC), such as statutory notifications. A notification is information about important events which the service is required to send us by law.
We sent out 30 questionnaires to people and their relatives who used the service of which 15 were returned.
During our inspection we visited three people in their own homes and also spoke with two family members. We contacted seven people and their relatives by telephone to ask them their views about the service.
We also spoke to nine members of staff; this included the provider, the assistant manager, deputy manager, care coordinator, senior care worker referred to as a supervisor at the service and four care staff.
We reviewed records about peopleâs care and how the service was managed. These included four peopleâs care and medicine records, four staff recruitment files, staff training records, minutes of meetings, complaints/compliments and a selection of policies and procedures relating to the management of the service.
We sought feedback from three health and social care professionals and commissioners of the service and the local safeguarding team. We received responses from one of them.
Last updated 12:00:55 17th Jan 2018 - Update Now
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