2-4 Watcombe Circus
Nottinghamshire NG5 2DT
Telephone: (0115) 960 9592
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
This inspection took place on 22 February and 1 March 2017. The first inspection day was unannounced and the second announced. The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the commissioners of the service, healthcare professionals and Healthwatch to obtain their views and feedback about the care provided at the service.
We spoke with six people who shared their views about some aspects of the service they received. Due to some peopleâs complex needs associated with their learning disability, we were unable to communicate with them to gain their views about the care and support they received, and used observations to help us understand their experience.
During the inspection we spoke with the registered manager, deputy manager and three care staff. We also spoke with a visiting healthcare professional. We looked at the relevant parts of the care records of five people, three staff recruitment files and other records relating to the management of the service. Including medicines management, staff training and staff duty rotas, the systems in place to monitor quality and safety, meeting minutes and arrangements for managing complaints.
After the inspection we spoke with four relatives for their feedback about how the service met their family memberâs needs.
Last updated 02:32:04 20th Feb 2018 - Update Now
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