215 Hughenden Road
Buckinghamshire HP13 5PG
Telephone: 07771 373240
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 20 and 22 June 2017 and was unannounced on the first day.
The inspection was undertaken by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Prior to the inspection we reviewed the Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we already held about the service. This included notifications we had received. A notification is information about important events which the service is required to send us by law.
We spoke with two people who used the service. We spoke with the registered manager, the director of the service and four members of staff. We contacted two relatives by telephone. We had contact from one health professional following our visit.
We looked at four peopleâs care plans. We also looked at three personnel files and records relating to the management of the service. We observed care practices and staff interaction with people. We looked throughout the premises including the front and back garden areas.
Last updated 02:08:37 21st Feb 2018 - Update Now
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