231 Brook Lane
Hampshire SO31 7DS
Telephone: (01489) 589028
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 12 and 13 September 2016 and was unannounced.
The inspection was carried out by one Inspector. This was because this is a small service with people who had profound and complex needs.
Before our inspection we contacted two visiting health and social care professionals in relation to the care provided at 231 Brook Lane. During our inspection we spoke with four staff including the registered manager and two relatives. Following our inspection we spoke with two relatives by telephone one health and social care professional and an independent mental capacity advocate, (IMCA).
We looked at the providerâs records. These included three peopleâs care records, six staff files, a sample of audits, staff attendance rosters, and policies and procedures.
We asked the provider to complete a Provider Information Return (PIR) before our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
People were not able to verbally communicate their views with us or answer our direct questions. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We last inspected the home in November 2014 where no concerns were identified.
Last updated 08:43:38 19th Jan 2018 - Update Now
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