Landor Print, Firswood Road
Garretts Green Industrial Estate
West Midlands B33 0TG
Telephone: (0121) 448 9050
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We gave the service 48 hoursâ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Inspection activity started on 22 November 2017 and ended on 29 November 2017. It included speaking with people, relatives and staff and the telephone. We visited the office location on 28 November 2017 to see the registered manager and office staff; and to review care records and policies and procedures. The inspection team consisted of one inspector and one expert by experience who had experience of care at home services. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We contacted the local authority to understand if they had any relevant information to share with us.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report.
We spoke with five people who used the service and five relatives who supported their family member with the management of their care. We also spoke with three care staff, the administrator and the registered manager. We looked at aspects of three peopleâs care records and medication records. We also looked at staffing rotas the registered managerâs complaints procedure, compliments, three staff recruitment record and checks of records completed by the registered manager.
Last updated 04:54:55 17th Jan 2018 - Update Now
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