24hr Quality Care

Pomfret Business Centre
Unit 6, 2 Harropwell Lane, Southgate
Pontefract
West Yorkshire WF8 1QY

Telephone: (01977) 277540

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 12 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was our first inspection of the service which took place on 14 September 2017. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in.

The inspection team consisted of one inspector, an assistant inspector and an expert-by-experience who had experience of care for older people.

Before the inspection we reviewed information we held about the service, including the provider information return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted other bodies such as the local authority, safeguarding teams, and Healthwatch to ask if they had any information about the service. Healthwatch is a body which gathers information about people’s experiences of health and social care in England. We did not receive any information of concern.

During the inspection we spoke with the registered manager and two members of staff. We also spoke with two relatives of people who used the service. None of the people who used the service were able to speak with us. We looked at records relating to the running of the service including four staff files and three care plans. After the inspection the registered manager sent further information that we had asked for.

Last updated 11:45:21 19th Jan 2018 - Update Now

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