280-282 The Wells Road
Nottinghamshire NG3 3AA
Telephone: (0115) 941 2743
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 January 2017 and was unannounced. The inspection team consisted of one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Before our inspection, we reviewed the PIR and other information we held about the service, which included notifications they had sent us. A notification is information about important events which the provider is required to send us by law.
We also contacted the commissioners of the service, health and social care professionals, and Healthwatch to obtain their views about the service provided.
On the day of the inspection we spoke with one person who used the service for their feedback about the care and support they received. Due to the personâs communication needs their feedback was very limited. We also observed staff interacting with people to help us understand people's experience of the care and support they received. We spoke with the registered manager, one senior support worker and three support workers. We looked at all or parts of the care records of three people along with other records relevant to the running of the service. This included policies and procedures, records of staff training and records of associated quality assurance processes.
After the inspection we spoke with four relatives of people who used the service for their feedback about the service their family member received.
Last updated 10:10:14 7th Dec 2017 - Update Now
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