The Ace Centre, Suite 19
Lancashire BB9 7NH
Telephone: (01282) 614888
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection took place on 6 and 7 December 2016 and we gave the provider 48 hoursâ notice as we needed to be sure that the registered manager would be available to participate in the inspection. The inspection was carried out by one adult social care inspector.
Prior to the inspection we reviewed information we had about the service, including concerns, safeguarding information and statutory notifications received from the service. A statutory notification is information about important events which the provider is required to send us by law. We also reviewed previous inspection reports. We contacted two community healthcare professionals who had been involved with the service for their comments, including a District Nurse and an Occupational Therapist. We also contacted Lancashire County Council contracts team for information.
During our inspection we spoke with four care staff, the registered manager and the nominated individual for the service. Like a registered manager, the nominated individual has legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. We also visited one person at home who was supported by the service.
Following our visits, we contacted six people who received support from the service and four relatives by telephone, for feedback about the care provided. In addition, we reviewed the care records of three people receiving support. We looked at service records including staff recruitment, supervision and training records, policies and procedures, complaints and compliments records and records of quality and safety checks completed.
Last updated 11:57:20 15th Feb 2018 - Update Now
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