362 Park Road
Leicestershire LE11 2HN
Telephone: (0116) 366 9655
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The service was inspected on 8 and 10 February 2017. The first day of our inspection visit was unannounced, the second announced. We visited the providerâs office on 14 February 2017 to review staff training and recruitment processes. One inspector carried out the inspection.
Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information that we held about the service to inform and plan our inspection. We contacted Healthwatch Leicestershire (the consumer champion for health and social care) to ask them for their feedback.
We spoke with the person who was using the service and with one of their relatives. We also spoke with the registered manager, the deputy manager, the training and development manager, the office manager and three support staff.
We looked at one personâs care records. We also looked at other records in relation to the running of the service. These included staffing rotas and health and safety procedures. We looked at four staff files to check they were safely recruited and to look at the support and guidance they received.
Last updated 09:38:34 20th Feb 2018 - Update Now
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