1 Sussex Road
Merseyside PR9 0SS
Telephone: (01704) 620345
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 and 20 July 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that someone was available.
The inspection was carried out by an adult social care inspector.
Before our inspection we reviewed the information we held about the home. This included the Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at the notifications and other intelligence the Care Quality Commission had received about the home. Questionnaires were sent out for feedback about the service. We received comments from seven people who received a service, one relative, seven staff and eight community professionals.
During the inspection we spoke with one person who received support with personal care. This was because the support provided to many people by the agency did not require CQC regulation. We spoke with a total of seven staff, including the director, manager, quality assurance manager and the administration manager.
We looked at the care records for three people who received a service, four staff personnel files, staff training records and records relevant to the quality monitoring of the service.
Last updated 09:45:57 21st Feb 2018 - Update Now
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