38 Torrin Drive
Shropshire SY3 6AW
Telephone: (01743) 455252
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 February 2016 and was unannounced. The inspection was conducted by one inspector.
As part of the inspection we reviewed the information we held about the service, such as statutory notifications we had received from the provider. Statutory notifications are about important events which the provider is required to send us by law. We also reviewed the Provider Information Record (PIR). The PIR is a form where we ask the provider to give some key information about the service, what the service does well and what improvements they plan to make. We asked the local authority and Healthwatch if they had information to share about the service provided. We used this information to plan the inspection.
During the inspection we spoke with five people who used the service and three relatives. We spoke with four staff which included the registered manager, two support staff and one ancillary staff member. We viewed two records which related to assessment of needs, risk and communication passports. We also viewed other records which related to management of the service such as medicine records, accidents reports and recruitment records
We were unable to communicate verbally with everyone who used the service. We used staff and observation to gain an understanding of peopleâs experience of the care and support they received.
Last updated 06:37:18 18th Jan 2018 - Update Now
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