54 Parkstone Road

54 Parkstone Road
Poole
Dorset BH15 2PG

Telephone: (01202) 987558

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 21 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 24 July 2017 including visits to four people who use the service. One family member was present during the visits. We told the service two working days before our visit that we would be coming to ensure the people we needed to talk with would be available. This inspection was conducted by two inspectors and an expert by experience who contacted two people who used the service and gained their views over the telephone. An Expert by Experience is a member of the public who themselves has had experience of receiving care or of supporting a friend or family member in similar circumstances to people supported by 54 Parkstone Road (Quay Care).

We spoke with five members of staff, including the registered manager, deputy manager, field care supervisor and senior care workers. We checked four people’s care and medicine records in the office and with their permission, the records kept in their home when we visited them. We also saw records about how the service was managed. These included four staff recruitment and monitoring records, staff rotas, training records, audits and quality assurance records as well as a range of the provider’s policies and procedures.

The registered manager sent us additional information in relation the staff training.

We reviewed the information we held about the service, for example, statutory notifications. A notification is information about important events which the provider is required to tell us about by law.

We did not contact commissioners because the service does not contract with any of the local authorities and people fund their own care and support packages. We received email feedback from three health and social care professionals.

Last updated 03:38:12 16th Jan 2018 - Update Now

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