75 Hill End Lane
Hertfordshire AL4 0RA
Telephone: (01727) 811906
OverallRead overall summary
This inspection took place on 11 and 15 May 2017. The inspection was undertaken by one inspector.
Before our inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we observed staff supporting people who used the service. We spoke with two people who used the service, three care staff, the home manager and the registered manager. We received feedback from two relatives of people who used the service to understand more about their experience of the service, and how they were supported to live their lives.
We received feedback from commissioning staff. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We reviewed care records relating to three people who used the service, two staff recruitment records and other documents relating to people's health and well-being. These included staff training records, medication records and quality monitoring audits. We reviewed information from staff meeting and resident co-production meetings.
Last updated 12:30:02 22nd Nov 2017 - Update Now
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