9 Grace Road
Leicestershire LE2 8AD
Telephone: (0116) 233 1035
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 and 5 November 2015, and was unannounced. This followed previous inspections on 16 and 17 July 2015, 6 August 2015 and 19 August 2015.
The inspection team consisted of two inspectors.
Before our inspection we reviewed the information we held about the home and information from the local authority commissioners and the police.
We had received four notifications from the provider since the last inspection. A notification is information about important events which the service is required to send us by law.
During the inspection we spent time observing the care being provided throughout the home. We observed people being supported at lunch time and at other times in the home. We spoke with the manager, the deputy manager, a senior carer, three care workers, and a domestic / care worker.
We looked at records relating to all aspects of the service including care and staffing, as well as policies and procedures. We also looked in detail at three peopleâs care records and the recruitment files of three care workers.
The provider has employed a person to manage the service. As this person was new in post, we allowed them time to check and send the policies, procedures and Statement of Purpose that were not available on the day of our visit.
Last updated 09:38:39 20th Feb 2018 - Update Now
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