Staffordshire WS11 0AZ
Telephone: (01543) 573739
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 and 31 October 2017 and was unannounced. The inspection was carried out by one inspector and an expert by experience. This is a person who has experience of using or supporting someone who uses health and social care services.
We reviewed information we held about the service and the provider including notifications they had sent to us about significant events at the home. Prior to the inspection, the provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also spoke with commissioners who are responsible for arranging services on behalf of people. We used this information to plan our inspection.
We spoke with six people living at the home and with three relatives by telephone. We also spoke with four members of the care staff, the deputy manager and the registered manager. We spent time observing care in the communal areas to see how the staff interacted with the people who used the service. Some of the people living in the home were unable to speak with us in any detail about the care and support they received. We used our short observational framework tool (SOFI) to help us understand, by specific observation, their experience of care. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
We looked at three peopleâs care records to see how their care and treatment was planned and delivered. We also looked at records relating to the management of the service, including medicine records, staff recruitment and training records.
Last updated 12:12:52 16th Jan 2018 - Update Now
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