1st Floor, Sorrel Horse House
1 Sorrel Horse Mews, Grimwade Street
Suffolk IP4 1LN
Telephone: (01473) 212089
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was this serviceâs first inspection since they were registered in January 2016. The inspection took place on 22 and 23 August 2017 and the visits on both days were announced. Notice was given so that the service staff could arrange for some people using the service to speak with us.
The inspection team consisted of two inspectors.
Before our inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service: what the service does well and improvements they plan to make.
Also before the inspection we reviewed information we held about the service, such as notifications and information sent to us from other stakeholders for example the local authority and members of the public.
We spoke with three of the six people who used the service and the relatives of two people on the telephone and by email. We also spoke with the registered manager and four care staff. We looked at records in relation to six peopleâs care. We also looked at records relating to the management of the service, six recruitment files, training and systems for monitoring the quality of the service. We also received feedback about the service from the local authority and other healthcare professionals.
Last updated 03:04:48 19th Feb 2018 - Update Now
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