10A High Street
Bedfordshire LU5 6BY
Telephone: (01525) 630608
Care Types: Care in your Home
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 and 23 June 2016, and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure staff would be available for us to talk to, and that records would be accessible. The inspection was undertaken by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. They supported us in this inspection by contacting people by telephone to gain their views of the service delivery.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also checked the information we held about the service and the provider and saw that no recent concerns had been raised. We had received information about events that the provider was required to inform us about by law, for example, where safeguarding referrals had been made to the local authority to investigate and for incidents of serious injuries or events that stop the service. We also contacted the local authority that commissions the service to obtain their views about the provision of care to people.
We spoke with 10 people who used the service 10 relatives. We also reviewed written comments from six further people. We spoke with the registered manager, the deputy manager, and four members of care staff.
We looked at ten peopleâs care records to see if they were reflective of their current needs. We reviewed five staff recruitment files, staff duty rotas and staff training records. We also looked at further records relating to the management of the service, including quality audits, in order to ensure that robust quality monitoring systems were in place.
Last updated 11:33:07 5th Dec 2017 - Update Now
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