Cornwall TR2 4BA
Telephone: (01872) 520202
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 26 July 2016.The inspection was carried out by one adult social care inspector. We gave the provider notice of the inspection in accordance with our current methodology for the inspection of domiciliary care agencies.
Before the inspection we reviewed the information we held about the service. This included past reports and notifications. A notification is information about important events which the service is required to send us by law. The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we went to the providerâs office and spoke with the registered manager who was also the provider. We looked at four records relating to the care of individuals, three staff recruitment files, staff training records and records relating to the running of the service.
Prior to the inspection visit we spoke with nine people and their families who received a service from A Caring Touch on the telephone. We spoke with five care staff. Following the inspection visit we spoke with two families of people that received a service and a healthcare professional on the telephone.
Last updated 05:54:32 18th Jan 2018 - Update Now
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