Unit 5, Hobson Court
Gillan Way, Penrith 40 Business Park
Cumbria CA11 9GQ
Telephone: (01768) 891709
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12th and 16th June 2015.This visit was announced and the provider was given 48 hoursâ notice because the location provides a domiciliary care service. The second visit was also announced as we visited people who used the service, with their permissions, in their own homes. The inspection was carried out by a lead adult social care inspector.
Before the inspection we reviewed the information we held about the service this included any notifications sent to us by the provider. We asked the provider to complete a Provider Information Return (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. They provided this information in good time
The inspector visited the office on the 12 June 2015 to look at records of how people were cared for and supported. We looked at five care plans, five staff recruitment files, spoke to the registered manager, two other managers including the coordinator for the care support part of the agency. We also looked at records relating to how complaints and incidents were managed and how the provider checked the quality of the service provided.
On the 16th June 2015 we visited, where we could, people in their own homes that were supported by this service. We asked people what they thought about the service and checked to see that care records kept in their homes accurately reflected peopleâs needs. We also spoke with three support workers to ask their opinions about the support provided by A Chance for Life Ltd.
Last updated 07:32:37 5th Dec 2017 - Update Now
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