Registered Manager: Nicola Jones
Provider Name: A Class Care Limited
A Class Care is both an award nominated and leading home care provider based in Cambridgeshire. We provide a person centred care service that meet the bespoke and personal needs of our clients. With over 20 years experience within the care sector you will receive a quality led care service.
We specialise in the following areas:
- 24 Hour Live In Care – UK Wide
- Short Term Respite Care
- Hospital Discharge Care/ Re-ablement
- Cancer Care
- Dementia/Parkinson’s/ Alzheimer’s Care
- Complex care including stoma bag care, PEG feeding plus more
Some of our services include:
- Medication Administration
- Personal Care – washing and dressing
- House Keeping
- Meal Preparation
Our services are flexible and designed to meet the individuals needs. If there is a service that is not listed then please contact us and we could discuss your requirements.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 11, 15 and 16 February 2016 and was undertaken by one inspector. We told the provider two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office at other services that they manage. We need to be sure they would be present for our inspection.
Before our inspection we looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We also asked for feedback from the commissioners of peopleâs care and Healthwatch.
During our inspection we spoke with five people and two relatives. We also spoke with the registered manager and six staff who work at the service. The staff included an operations manager, a liaison officer, three care workers and the on-call manager who also provides direct care.
We looked at three peopleâs care records, records relating to staff training records and three staff recruitment records. We also looked at records relating to the management of the service including audits and records relating to complaints.
Following our inspection the manager sent us records relating to the staff handbook and newsletters and we received feedback from two community healthcare professionals.
Last updated 09:47:16 18th Jan 2018 - Update Now
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