A Familys Best Friend

27 Bold Street
Heysham
Morecambe
Lancashire LA3 1TS

Telephone: 07950 870131

Care Types: Care in your HomeLearning disability/autismOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 13 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection visit took place on 10 August 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service to young people who lived in the community. We needed to be sure that we could access the office premises.

The inspection team consisted of an adult social care inspector.

Before our inspection on 10 August 2016 we reviewed the information we held on the service. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people the service supported. We also checked to see if any information concerning the care and welfare of people supported had been received.

During our inspection we spoke with the parents of three young people supported by the service. We also went to the A Family’s Best Friend office and spoke with a range of people about the service. They included the registered provider and three staff members.

We looked at the care records of two young people, recruitment records of one new staff member, the services training matrix and records relating to the management of the service. We also spoke with the commissioning department at the local authority. This helped us to gain a balanced overview of what people experienced accessing the service.

Last updated 04:54:50 7th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »