Suite 15, K C Lightstream Stadium
North Humberside HU9 5HE
Telephone: (01482) 379515
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 1 December 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in. The inspection was undertaken by two adult social care inspectors and an expert by experience who conducted telephone interviews with some people who used the service. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert had experience of domiciliary care.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We considered this information during our inspection. We also looked at the notifications received and reviewed all the intelligence the Care Quality Commission held. We spoke with the local authority to obtain their views about the service prior to our visit. We reviewed all of this information to help us to make a judgement about the service.
During the inspection we spoke with two people who used the service, three relatives, the provider, a management consultant involved with the service and four staff. We also visited one person in their own home to gain their views.
We looked at a selection of documentation relating to the management and running of the service. This included three staff recruitment files, supervision records, staff training records and staff rotas. It also included three people's care records and medicine charts, where this support was provided. Minutes of meetings, quality assurance audits, policies, procedures and complaint and compliment information. Further quality assurance information was supplied to us, as requested, following our visit.
Last updated 09:47:54 19th Feb 2018 - Update Now
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