A Star Support Services

Davyhulme Youth Centre
Davyhulme Road
Manchester
Lancashire M41 7DN

Telephone: (0161) 748 3844

Care Types: Supported Living - Learning Disability Only


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Overall
Requires improvement

Read overall summary
Last updated 28 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 19 and 20 July 2017 and both days were announced. This was to ensure someone would be available to speak with us and show us records as the service is a small domiciliary care agency. The inspection was carried out by one adult social care inspector.

Before we visited the service we checked the information we held about this location and the service provider, for example, safeguarding notifications and complaints. A notification is information about important events including safeguarding and serious injuries to people using the service, which the service is required to send us by law.

We contacted professionals involved in caring for people who used the service, including commissioners and safeguarding staff. We also contacted Healthwatch. Healthwatch is the local consumer champion for health and social care services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work. We were not provided with any feedback about this service.

Before the inspection, the registered provider completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to inform our inspection.

Whilst on site we spoke with the registered manager. We looked at the service’s operational records held on site, including one care plan, risk assessments and three staff recruitment files. We also looked at records relating to the management of the service, such as quality audits, policies and procedures.

With their consent we visited three people in their own homes. We looked at the personal care and treatment records of three people who used the service and observed how people were being cared for. We spoke with two members of staff during our home visits and contacted two care workers and four relatives by telephone following these visits.

Last updated 01:51:55 16th Dec 2017 - Update Now

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