Berkshire RG30 4EN
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 21 January 2016 by one inspector and was announced. The provider was given a short notice period because the location provides a domiciliary care service and we needed to be sure that the registered manager and senior staff would be available in the office to assist with the inspection.
Before the inspection we looked at the provider information return (PIR) which the provider sent to us. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at all the information we have collected about the service. The service had sent us notifications about medication errors and safeguarding investigations. A notification is information about important events which the service is required to tell us about by law.
During our visit we spoke with five people who use the service. We spoke with the registered manager, a team leader, one care manager and two care co-ordinators. In addition, we spoke with four care staff in person. We also spoke with a commissioning officer and the main local authority contact for two of the schemes following our visit. As part of the inspection we contacted a range of health and social care professionals and care staff who worked for the service. We received email feedback from fourteen of the providers staff of varying grades, a General Practitioner who had regular contact with one of the schemes and a local authority care manager who was the link contact for another of the extra care housing schemes.
We looked at five peopleâs records and documentation that were used by staff to monitor their care. In addition we looked at five staff recruitment and training files, duty rosters, staff team minutes, complaints and records used to measure the quality of the services.
Last updated 04:12:14 18th Jan 2018 - Update Now
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