328 Pinhoe Road
Devon EX4 8AS
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 May 2017 and was unannounced. It was carried out by one adult social care inspector and an expert-by-experience with expertise in the care of people with physical and mental health needs. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed the information we held about the service. This included previous inspection reports, statutory notifications (issues providers are legally required to notify us about), other enquiries from and about the provider, and other key information we hold about the service. We looked at the information in the Provider Information Return (PIR) completed by the registered manager prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We looked at a range of records related to the running of the service. These included staff rotas, supervision and training records, medicine records and quality monitoring audits.
We looked at the care provided to people, observing how they were supported, looking at four care records and speaking with 10 people to help us understand their experiences. We spoke with four relatives and eight staff including the registered manager, the deputy manager, activities organiser and chef. During the inspection we also spoke with a health and social care professional who supported people at Aaron Court, to ask for their views about the service.
Last updated 01:11:41 19th Jan 2018 - Update Now
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