Lancashire WN8 6AZ
Telephone: (01695) 558880
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
The inspection was undertaken on the 25, 26 and 31 May 2017, the first day of which was unannounced.
The inspection was completed by two adult social care inspectors including the lead inspector for the service, one specialist advisor who was a dementia nurse and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service, in this case they had experience in supporting someone who is living with dementia.
Before the inspection a plan was completed which included all the information the commission held about the service. We reviewed the provider information return supplied by the provider. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also sought information from six professionals involved with the home, including the Local Authority and local Clinical Commissioning Group.
During the inspection we spoke with 22 people who lived in the home, 10 visitors and one visiting professional. We spoke with 18 staff, including carers, senior carers, nurses, domestic and catering staff and the maintenance person. We also spoke with the management team on site which including the acting manager, deputy manager and clinical lead and more senior staff including a quality manager and director.
We looked at 23 peopleâs care plans and records including eight room files. The room files were records kept in peopleâs bedrooms for staff to record key support including, positional changes to prevent pressure areas. We looked at medication records, recruitment files and maintenance records. We also looked at management information including audits and responses to questionnaires for quality assurance.
We completed a SOFI (Short Observational framework for inspection). This is a tool we use to allow us to gain a perspective of peopleâs interactions with the staff and the support they receive.
We looked around the building including in the kitchen, laundry room, communal areas and peopleâs bedrooms. We did this to ensure they were fit for purpose and met peopleâs needs.
Last updated 10:09:09 21st Feb 2018 - Update Now
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