Humberside HU18 1LP
Telephone: (01964) 533306
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out on 23 and 24 August 2017 and was unannounced. This meant the provider and staff did not know we would be visiting.
On the first day of our inspection, the inspection team consisted of one inspector, one assistant inspector and one Expert by Experience who had experience of older people and those living with dementia. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. During the second day of our inspection, the inspection team consisted of one inspector.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service, such as safeguarding information and notifications we had received from the provider. Statutory notifications are when registered providers send us information about certain changes, events or incidents that occur. As part of the inspection planning process we contacted the local council commissioners and safeguarding team for their feedback; they had no concerns about the service.
During our inspection, we spoke with six people who used the service and three relatives who were visiting people. We spoke with the provider, manager, five care staff and the maintenance person.
We completed a tour of the building and looked at communal areas, bathrooms, toilets and, with some people's permission, their private bedrooms.
We observed medicine administration, the support provided to people across two mealtimes, and interactions between staff and people who used the service.
We reviewed care records for five people who used the service and four peopleâs financial records. We also looked at a selection of medication administration records, three recruitment and training records for staff and other records relating to the management of the service.
Following this inspection some concerns were raised with us by the registered provider. These are being looked at by the local authority safeguarding team.
Last updated 10:24:10 20th Feb 2018 - Update Now
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