94 Whyke Road
West Sussex PO19 8JF
Telephone: (01243) 789826
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 10 and 11January 2017 and was unannounced. The inspection was carried out by an inspector and a Specialist advisor in nursing care.
We reviewed information we held about the service, including previous inspection reports and notifications of significant events the provider sent to us. A notification is information about important events which the provider is required to tell the Care Quality Commission about by law.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We reviewed information we held about the service, including previous inspection reports and notifications of significant events the provider sent to us. A notification is information about important events which the provider is required to tell the Care Quality Commission about by law.
We spent time observing the care and support people received in communal areas of the home. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us.
During the inspection we spoke with five people and to three relatives. We spoke with the manager and five staff, which included the chef, a housekeeper, care staff and a registered nurse. We also spoke to the provider and the providerâs regional manager. We obtained the views of the local authority who commissioned services from the home and carried out their own audit visits. These professionals gave permission for their comments to be included in this report.
We looked at the care records for 11people and the medicines administration records (MARs) for people accommodated on the ground floor. Staff training, induction and supervision records were looked at. We also looked at records such as complaints and quality assurance checks.
Last updated 12:38:49 19th Feb 2018 - Update Now
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