58-60 Wellesley Road
Norfolk NR30 1EX
Telephone: (01493) 844864
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 September 2017 and was unannounced. The inspection team consisted of three inspectors, one of whom specialised in medicines and an expert-by-experience.
An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before we carried out the inspection we reviewed the information we held about the service This included statutory notifications that the provider had sent us over the last year. A statutory notification contains information about significant events that affect people's safety, which the provider is required to send to us by law. We also liaised with the local authority.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority for their views on the service.
During our inspection we spoke with seven people and a relative of another person living in the home. We also spoke with the manager, the provider, two care staff and the cook. We viewed the care records for three people in depth, records relating to incidents for seven people and the medicines records for all 20 people living in the home. We also looked at records in relation to the management of the home. These included the recruitment files for three staff members, staff training records, compliments and complaints, quality monitoring audits and minutes from meetings held.
Last updated 01:06:57 7th Dec 2017 - Update Now
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