49 Longden Road
Shropshire SY3 7HW
Telephone: (01743) 233832
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 August 2016 and was announced.
The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be at the office.
The inspection team consisted of one inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information held about the service. We looked at our own system to see if we had received any concerns or compliments about the service. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law. We contacted representatives from the local authority and Healthwatch for their views about the service. We used this information to help us plan our inspection of the service.
During the inspection we spoke with 10 people who used the service and four relatives. We spoke with six staff which included deputy managers, the care co-ordinator, care staff and the registered manager. We viewed four records which related to consent, peopleâs medicines, assessment of risk and peopleâs needs. We also viewed records which related to staff training and recruitment and the management of the service.
Last updated 06:29:26 17th Nov 2017 - Update Now
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