61 South Road
Weston Super Mare
Somerset BS23 2LT
Telephone: (01934) 623223
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 8 and 9 June 2016.
The inspection was carried out by one adult social care inspector, a pharmacist inspector, a specialist advisor who was a nurse and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law. We also obtained the views of service commissioners from the local council who monitor the service provided.
During the inspection we spoke with 10 people and three visitors about their views on the quality of the care and support being provided. We spoke with the registered manager, provider and nine staff members including the activity coordinators, a housekeeper and the cook. We also spoke with a visiting health professional. We looked at documentation relating to seven people who used the service, four staff recruitment and training records and records relating to the management of the service. After the inspection we received feedback from three further health professionals.
Last updated 04:13:29 21st Feb 2018 - Update Now
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