Lancashire OL8 2BY
Telephone: (0161) 624 9995
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 18 and 19 April 2017. Our visit on 18 April 2017 was unannounced.
Before the inspection we reviewed information we held about the service. This included the previous inspection report and the action plans submitted to the Care Quality Commission (CQC) following the last inspection in October 2016. We also reviewed the statutory notifications the CQC had received from the provider. Notifications are changes, events or incidents that the provider is legally obliged to send to us without delay.
During our visit we spoke with the registered manager, a deputy manager, four carers, the cook, and the maintenance man. We spoke with four people who used the service and five relatives. In addition we interviewed two people who were visiting the service in a professional capacity. We looked around the building, including all of the communal areas, toilets, bathrooms, the kitchen, treatment room, and the garden.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us to understand the experience of people who cannot talk with us
We looked around all areas of the home, looked at how staff cared for and supported people, and looked at food provision.
We looked at the care records for four people, four medicine administration records and five staff personnel files, and other documents related to the management of the home, such as maintenance records and service invoices
Last updated 10:09:00 21st Feb 2018 - Update Now
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