Abbey House Nursing Home

2 Abbey Hill
Netley Abbey
Hampshire SO31 5FB

Telephone: (023) 8045 4044

Care Types: Care Home with NursingOlder PeoplePhysical Disability

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Requires improvement

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Last updated 18 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection which took place over three days on 13, 14 and 19 September 2016. On the first and last days of our visit, the inspection team consisted of one inspector. On the second day the team consisted on one inspector, a specialist nurse advisor and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who has used this type of service.

Before the inspection, we reviewed all the information we held about the service including previous inspection reports and notifications received by the Care Quality Commission. A notification is where the service tells us about important issues and events which have happened at the service.

During the inspection we spoke with ten people who used the service and four relatives. We also spent time observing aspects of the care and support being delivered. We spoke with the registered manager and registered provider. We also spoke with the two visiting health care professionals, the operations manager, deputy manager, four registered nurses, five care workers, the chef, maintenance person and a member of the activities staff. We reviewed the care records of six people in detail and checked specific elements of the care records for a further three people. The medicines administration records for each person were examined. We also viewed other records relating to the management of the service such as audits, incidents, policies, meeting minutes, training and supervision records and staff rotas.

Following the inspection we sought feedback from six health and social care professionals and asked their views about the care provided at Abbey House Nursing Home.

The last inspection of this was service was in September 2015 during which we identified two breaches of the legal requirements.

Last updated 02:29:27 18th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »